Return, Refund & Cancellation Policy

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Return, Refund & Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the product or services provided, we will attempt to remedy the same. If the reasons are genuine and proved after investigation we would refund the amount back. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction with our products or services, clients are requested to bring the same to our attention immediately and we would remedy the same. If the customer still feels they wish to cancel the order they are free to as under. Our Policy for cancellation will be as follows :

Cancellation Policy :

For Cancellations please contact us via contact details on the Contact Us Page

Requests must be received before 8 business days after delivery of a product or completion of service or would be considered accepted by the customer.

Refund Policy :

We will try our best to ensure faultless product supply and meticulous service delivery for our clients.

In case that there is a manufacturing defect in the product supplied or deficiency in the service performed, RATMAS SYSTEMS would provide a replacement or refund, as desired by the client.

Refunds would be either be provided by Credit Notes or Electronic Bank Transfers.

Refund for Charge Back Transaction :

In the event there is any claim for / of charge back by the User for any reason whatsoever, such User shall immediately approach the Institute with his / her claim details and claim refund from the Institute alone. Such refund (if any) shall be affected only by the Institute via payment gateway or any other means as the Institute deems appropriate. No claims for refund / charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

Refund for fraudulent / duplicate transaction(s) :

The User shall directly contact the Institute for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by the Institute alone in line with their policies and rules.